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FAQ

PRODUCTS

QUESTION:
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How is the Advanced Pain Relief Patch different?

ANSWER:
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The Advanced patch contains 50% more menthol than our regular medicated patches. With a menthol concentration of 7.5% w/w, designed for fast, long lasting pain relief that continues to work even after the patch is removed.

QUESTION:
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How is Icy Hot®​ unique?

ANSWER:
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Icy Hot®​ products contain variable amounts of Menthol (including some with 16%, the highest amount authorized for sale by Health Canada), which allows them to deliver that signature DUAL ACTION relief.

QUESTION:
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Where is Icy Hot®​ made? ​

ANSWER:
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Icy Hot®​ products are manufactured in the U.S.A, with the exception of the patches, which are manufactured in Japan.

INGREDIENTS

QUESTION:
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​ Why do Icy Hot®​ products smell like mint?

ANSWER:
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The active ingredient, menthol, found in all Icy Hot®​ products is derived from peppermint, which gives the mint aroma.

QUESTION:
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Icy Hot®​ products have different ingredients. Is one formula more effective than another?

ANSWER:
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Icy Hot®​ has multiple formats, as well as two lines of products, including the Regular and Advanced. While both lines provide effective pain relief, the Advanced products contain some of the strongest concentrations of menthol (16%) and camphor (11%). Always read and follow the label to ensure you are choosing the product that is right for you.

DURATION

QUESTION:
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Are the Icy Hot®​ sleeves and patches reusable? ​

ANSWER:
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No, each sleeve and patch is meant to be used once and then discarded. Each sleeve and patch provides up to eight hours of relief. ​

USE

QUESTION:
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Can I be physically active while wearing an Icy Hot®​ patch?

ANSWER:
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Yes. All Icy Hot®​ patches are made of flexible, no mess fabric and will stay attached during physical activity. If you experience pain, it is recommended to seek advice from a doctor before undertaking any physical activity.

QUESTION:
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Can I use Icy Hot®​ products while pregnant or breast feeding? ​

ANSWER:
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If you are pregnant or nursing a baby, seek the advice of a doctor before using Icy Hot®​ products. ​

QUESTION:
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Can Icy Hot®​ products be used on children? ​

ANSWER:
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All Icy Hot®​ products can be used on adults and children 12 years of age and older. ​

QUESTION:
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How do Icy Hot®​ products work? What is the Dual Action effect? ​

ANSWER:
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Icy Hot®​ products contain variable amounts of Menthol allowing them to deliver our signature DUAL ACTON relief. Once applied to the targeted pain area, Menthol creates a cooling sensation upon contact with your skin. Followed by a penetrating warmth to the skin. Helping relieve aches and pains of muscles and joints associated with simple back ache, lower back pain (lumbago), strains, sprains and arthritis. ​

QUESTION:
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Will the product stain clothing? ​ ​

ANSWER:
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No.

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To be sure this product is right for you always read and follow the label. This website is intended for Canadian residents only. COPYRIGHT ​ © ​ 2018 - Sanofi Consumer Health Inc. ALL RIGHTS RESERVED.

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